Returns and cancellations
Before returning an item, please contact us with your order number and the reason for the return. We will confirm eligibility, the correct return address and the next steps.
Please do not send products back without return instructions. Items should be unused and kept in their original packaging unless they are faulty, damaged or incorrect.
If an item arrives damaged or incorrect, contact us promptly and include clear photographs so the issue can be assessed.
Approved refunds are sent to the original payment method after the returned item is received and checked. Processing time after approval depends on your payment provider.
This information does not affect any statutory consumer rights that apply to your order.